How does it all work?
You contact us and provide details of your outstanding or paid off debts to our dedicated PPI claims team who will aim to identify which agreements are eligible for a claim. For those agreements which qualify you will be sent a Claim Pack which you need to sign and send back to us.
Our questionnaires help to identify how you may have been mis-sold PPI. Based on the information you provide us a Letter of Claim will be prepared and sent for each agreement you wish to claim against.
The Letters of Claim which we prepare are very specific with thorough referencing and legal terminology used throughout.
I took out top up loans after getting the first loan, do I have more than one claim?
Yes! Each time you took out a new loan with PPI it created a new claim! And if you have been mis-sold PPI each time you are probably entitled to a considerable refund.
Do I need copies of the agreements?
It does not matter if you have lost or mis-placed documents as we will request original copies from your lender or card provider.
Ideally we need the loan agreement number to prevent delays and allow lenders to identify exactly which account we are claiming against.
If you have copies of originals it can sometimes speed up the process as it gives us a lot of information in the outset, most importantly to help calculate what you’re owed from your mis-sold PPI!
What if I’ve paid off my loan or credit card and closed the account?
You can claim against any loan or credit that has been paid off within the last 6 years.
How far back can I go?
You can claim against any loan or credit card with mis-sold PPI which has been taken out in the last 10 years.
Remember time limits apply so you need to act fast to qualify for your PPI refund.
How long does it take?
On average we complete most PPI claims in 12 weeks. Some cases progress much quicker and some we have completed in as quickly as two weeks!
However, we advise all clients that in extreme circumstances the process can take anywhere between 6 and 9 months.
We serve time limits on lenders when sending a letter of claim and so we expect all claims to progress reasonably quickly.
What is the average claim value?
Our average claim value for mis-sold PPI is around £2500. Some are more, some are less but on average the total claim value amounts to £2500 once interest and any other charges have been considered.
Clients who have multiple policies to claim against are usually receiving in excess of £10,000.
How much does it cost?
We process all PPI claims on a No Win-No Fee basis with a Success Fee of 20% including VAT upon completion.
Unsuccessful claims are not subject to any payment.
In the unusual event that you cancel your claim part way through the process then a £50 admin fee will apply to each agreement you have submitted.
What is your success rate?
To date we have a near 100% success rate for PPI claims! Whilst some may have been disputed by lenders they are not lost as the solid evidence we collate allows claims to be pursued right through to success.
Are there any repercussions or will I fall out with my lender?
It is unlikely that relationships will fall down with your lender. If your claim is successful then it has been proven that you were mis-sold your PPI which was malpractice by them. For them to close your account following a successful claim would be unjustified.
Submitting a claim for mis-sold PPI will not affect your credit rating and you should maintain all payments to prevent any negative effect on your claim.
A successful PPI claim should not affect your current account or relationship with your bank.
Can I keep using my credit card?
Yes. Using your credit card throughout a PPI claim will not have any effect. When the claim completes the lender is likely to issue a refund for PPI paid to date and remove it form your ongoing payments.
Will my remaining balance be written off?
In some cases the PPI claim could lead to your remaining balance been written off. However, it is more likely that negotiations by our claims team will lead to a reduced balance and therefore reduced ongoing payments.
Is it legal? Is this a legitimate company?
Yes. This is completely legal, we are regulated by the Ministry of Justice and so we must be careful how we operate to ensure we do not breach their code of conduct.
Will I have to go to court?
No. If the claim goes to court you have appointed us and our legal team to act on your behalf.
However, many cases are not going to court as lenders are issuing out of court settlements to prevent incurring legal costs.